Privacy policy

Your privacy is important to Crosshead which is why we have created a privacy policy so that you are secure in the knowledge, we will only use your information exactly as stated and as you would anticipate and expect.

Collecting personal information

Personal information is data we might use to contact an individual.

You may be asked to supply personal information via this website and we in turn may use that information to contact you. We might use personal information to help us improve our products, let you know more about Crosshead or provide specific product information or advertising. You are not obliged to provide us with any personal information but it might mean that we might not be able to provide you with our products or services or respond to individual questions or issues that can arise when purchasing a bicycle or related product.

Personal information we collect

We have a mailing list and a separate e-commerce facility, we collect; names, contact preferences, e-mail and home addresses, phone numbers and e-commerce related credit card details. Our mailing list is separate from e-commerce so that we can make sure appropriate Crosshead or product information is exchanged.

Our commitment to your privacy

We take your privacy very seriously and do not exchange your information with any organisations outside of Crosshead. We have a secure computer system at Crosshead, but cannot provide an absolute guarantee of security with information transmitted over the internet. Once we have received your information we will do our best to protect your personal information and have strict procedures in place to help avoid unauthorised access.

Changes to your personal information and removal requests

The most common way we communicate with our mailing list and customers is via e-mail so that is the most important method of allowing us to exchange information. If you would like us to make a change to personal information held by Crosshead please use the contact us facility.

To unsubscribe e-mail us directly and we will remove your details as requested on a person by person basis. Please bear in mind we are a busy manufacturing company so we will require some patience with an unsubscribe request.

Privacy questions

If you have any concerns or questions about the Crosshead Privacy policy please contact us directly and we will endeavour to answer all your questions or direct you to an appropriate third party.

Crosshead reserves the right to update the Privacy policy from time to time posting our changes as and when required. These ‘Terms of Use’ in relation to our website shall be governed by and construed in accordance with English law and any disputes shall be subject to the courts of England.